Where to stay in Vietnam, what hotel should we select? What are the room rates, is breakfast included ?
There are many different options for hotels. We select and recommend the best hotels in all budget ranges. For our package tours that include accommodation, we choose the best hotels in that destination.
Breakfast is included at most hotels, our sales staff will inform you if it is not.
For our package tours, hotels are pre-booked and cannot be changed. On a private tour, the choice is yours.

We want to book a double room, will it cost more?
You can always stay in a double room if it is available. Some hotels only offer twin accommodation. In some hotels a double room is a ‘deluxe’ room, so the rate is higher. Please check with our sales staff for further information.

What is single supplement?
The price is based on twin shared accommodation. Single supplement is the extra cost applied for those who want private rooms on the trip.

Can you clarify the three accommodation classes?
Except for the accommodations in the remote areas, the qualities of one class are the same in Hanoi, Hue, Hoi An, Nha Trang, Da Lat and Saigon.
Standard: Shared twin room with private bathroom, hot shower, air-conditioning, in some cases plus satellite TV, IDD tel., mini-bar and laundry service.
Deluxe: 2 or 3 star hotel with full complementary services, sauna massage, garden bar or swimming pool …

Is it safe to leave luggage at the hotel? Is there an alternative?
Many customers leave their luggage at their hotel while they go on a Eco tour, we’ve yet to have a problem with this. As an alternative, we do have free storage at our 01st Floor 31 Doi Cung St, Hue, Vietnam.

We’ve booked a Eco tour prior to arriving in Hanoi. Do we need to drop into your office immediately, or just show up for tour departure?
We recommend that you drop in at your leisure to get more information on your tour and to reconfirm your booking.
Where does the tour leave from and at what time? When will be arrive back in Hanoi?
Times vary depending on the tour. When you book your tour, you’ll be given a receipt and detailed itinerary for your tour which included departure and arrival times and locations.

Are the tour prices on your website in US Dollars?
Yes they are.

What kind of vehicles do you use for road trips?
We use modern, clean, well maintained, professionally driven coaches. Coaches are usually over sized for the group as the extra room is more comfortable.
Mini bus (28 seats): 10-14 passengers
Mini van (16 seats): 3-9 passengers
Car (4 seats): 1 or 2 passengers
They're all made in Japanese or Korean

Can you accommodate special dietary needs?
Normally, yes, however it's best to ask about your specific case. Generally, we have been able to accommodate, and always ask before finalizing your booking.

If the meals are included, can I avoid foods I dislike?
We try to take very special care of our guests and try to make a point of discovering any strong dislikes when you are booking. We're taking you "home" to Vietnam, and want you to enjoy it!

Do your tour guides speak good English or French ?
Yes, they are very experienced and have a bit of good humour too! All our guides have studied and speak foreign languages. Generally on a fixed tour posted here, the guides are English speaking. If you want a tailor made tour with another language, please inquire with our sales staff.

Do the Eco tours posted here include airfare?
No, they don't. Many of our guests fly on "points", while others choose to book their own air flights on the internet, directly with a favourite airline or through a trusted travel agent. You’ll also need to arrange your Tourist Visa.

Must I book through you, or can I use my Travel Agent?
We're always happy to work with reputable Travel Agents to help arrange your vacation. Your Travel Agent still receive his or her commission on flights and any travel insurance (a good idea). Or You can simply reserve your space directly.

What age-groups take your tours?
We have had guests ranging in age from twenty-something to eighty-something. Romance and adventure have no age limits! We can tailor a tour for families with children and people with special needs.

We want to do Sapa and Halong Bay. Can we do the tours back to back? Will we be back in Hanoi in time to depart for the other tour on the same day?
Yes you can, many customers have a limited time and need to do exactly this. Whether you do Sapa first or Halong Bay, you’ll depart for the second tour on the same day you return from the first.

Our tour ends on the same day we want to catch the night train to Hue city, will we have enough time?
Most of our tours arrive back in Hanoi around dinner time leaving you plenty of time for the train to Hue. The best train departs at 11:00pm.

Is it possible that a tour could be cancelled? What happens then?
A tour may be cancelled due to bad weather, closed roads or simply not enough people. In any case, Eco will give you a full refund.

We’ve compared with some other agencies and the price is higher, why?
Of course you can book a cheaper tour with another company, but remember you get what you pay for! We’ve build our solid reputation with small group tours, private and clean transportation, better hotels etc. All our guides are carefully selected; they have a university education in Tourism, are certified in First Aid, and of course speak great English. Our biking guides have been training and guiding bike trips for two years. We take customer satisfaction very seriously and at the end of the day a Eco customer is a happy customer!

Can we book a tour without a guide? What about kayaking and biking?
It is possible to book some tours without a guide, for example many people book a jeep and driver to do NW loop or NE loop. For your safety, a guide is mandatory on all Eco ‘adventure’ tours such as kayaking and biking.

Where can I get more information for my tour and extra services I need?
For more information, please contact our sale staff, hopping they will fulfill all your needs.
How can you say about your service qualities?
Please book a tour in Eco tour, you will realize that the value you received is much more valuable than what you expected. Best payment, best services and best memories that leave behind.

What is suitable time for booking a long day tours and short day tours?
For long day tours, it is necessary to book 20 or 30 days in advance. For short day tours, you can book one week before your tour is carried out.

What make different between your office and other ?
Deliver on our promises
Professional experienced and helpful guide with great sense of humor.
Service tour according to your temporary demands.
Suggest tour for tourist to their idea and desire.
Our Eco friendly tours stress the relationship between the villages we visit and the message we leave behind. By not littering the land or disrupting the lives of people.

On what foundation can you say that Eco is the expert for tour organization throughout Viet Nam?
First, Eco have great cooperators from North to South of Viet Nam
Second, we have an enthusiastic staff, our company always create good condition for research staff to explore new tours which are in the service of Eco’s tourists. Experience guide and service staff good impression after tours they make.
Third, we are welcomes and highly appreciate our tourist’s comments to upgrade our tour qualities.

How many kind of boat do you have?
We have two kinds of dragon boat, the small boats for 1 to 5 people. The big ones consist of more than 5 to 20 people. All boats used in our tour programs are Dragon boats which are in the service of tourists.

I have short time in Hue (1 day) . How can you arrange my tour suitable?
For your short time, we will arrange a boat trip visit Thien Mu Pagoda and Minh Mang Tombs. Then car will pick you up and drive to tombs and citadel. Your tour finish around 5pm.

What can make us sure about our meals with minority people as well as overnight at Ethnic stilt house?
Safe and hygiene are main goals of Eco when organize tours in minority villages. The Minority Leaders are Eco’s cooperators who always pay the way for Eco welcomes tourists to visit their villages. So that you can be sure about the services here, moreover; all services are under control, check, and safeguard of our client take care staff. We always try to give our clients best qualities of services for all Eco’s destinations.

I wonder if I could lengthen my tour more than one day? What will I do for my lasting?
Of course you can lasting your tour whenever you want in case you call or make an announcement to Eco tours so that we can arrange your extra services.

I am a kind of person who prefer adventure and discover. Do you have any adventure tour for me?
Yes, we are happy to introduce tours for whom like explore and dare doing anything to gain succeed or wanting to discover the mystery of mysterious nature such as Bach Ma National Park Trek, Cycling to Minority villages, Phong Nha caves, Biking, kayaking, and climbing tours.

To bettering a tour program, what is the most important element according to your office condition ?
To make our tour perfect, we are highly appreciate the comment that our clients give after finishing their tour. We always improve our tour qualities such as service, guide, staff hotel and restaurant system and explore new interesting destinations to bring our customers wonderful feelings about tour they booked.

We show our destinations in Viet Nam and can you draw out our tour programs ?
Yes, you can list your destinations through email address, our office will draw out the program so that you have a look if it is in your demand or not, then book tour.